Quality standard for translation services providers
EN 15038 is a quality standard developed especially for translation services providers.
The EN 15038 standard ensures the consistent quality of the service. It requires regular audits by the certification body, and if any discrepancy is found, the certification shall be revoked.
EN 15038, the quality standard developed especially for translation services providers, sets out the basic requirements for the following:
- Human resources and processes used in the provision of translation services
- Client – TSP (translation service provider) relations
- Procedures in translation services
- Handling of project related client information
- Project conclusion
This important quality certification guarantees a consistent level of quality with regular audits by the certification regulators.